Reference

What You Need to Know Before You Start

Using f77bd — including funding your account through bKash, Nagad, or Rocket — is subject to the legal terms set out here.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket usage termsUser rights and data handlingContact paths for legal queries
f77bd What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a legal query — about your account status, a terms dispute, or how your data is held — reach us through one of the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, raise the matter with us first before contacting the payment provider, so we can pull the transaction record on our side.

Team online

Live Chat Support

Open the chat widget from your account dashboard. Describe your legal query clearly and our team will connect you to the right handling path.

Email for Legal Queries

Send a written account of your concern to our support email. Include your registered account ID and, if relevant, the bKash or Nagad transaction reference.

Account Help Centre

Your account dashboard holds a help section where you can submit a formal request about terms, eligibility, data access, or account closure. Written requests are tracked.

DATA AND ACCOUNT SECURITY

How We Handle Your Account and Personal Data

Your account data — including the mobile wallet details you link for bKash, Nagad, or Rocket — is held under strict access controls. We do not share your wallet number or account details with third parties outside of what is required to process your transactions. You have the right to request a copy of the personal data we hold, to ask us to correct it, or to request that your account be closed and your data deleted, subject to any retention obligations we hold under applicable law.

Data Retention Policy

We retain account and transaction data for the period required under applicable regulations. After that window, data is deleted or anonymised unless you have an active account.

Cookie Handling

We use session and preference cookies to keep your account state consistent across mobile and desktop. No cookie stores your bKash or Nagad PIN or wallet password.

Account Security Practices

Account login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option immediately and contact support.

Right to Request Changes

Submit a data-access or correction request through the Account Help Centre or by email. We aim to respond within the timeframe required by applicable data rules in your region.

Common Legal Questions About Your Account

These are the questions we get most often about account terms, eligibility, and your rights as someone using this platform. If your question is not here, the support channels in the section above are the right next step.

Access and eligibility depend on your local law and the region you are connecting from. It is your responsibility to confirm whether participation is lawful where you are located.

Depending on the nature of the breach, we may suspend your account, place a hold on funds, or close the account permanently. We notify you through your registered contact details.

No. Funding your account using a wallet registered to another person is a direct breach of our terms and can result in account closure. Your wallet must match your registered account identity.

Submit a written request through the Account Help Centre or by email, including your account ID. We will respond within the timeframe required under applicable data rules in your eligible region.

Yes. Submit a closure and data-deletion request through the help centre. We process it subject to any retention obligations under law — some transaction records must be kept for a defined period.

Raise a formal dispute through the live chat or email channel. Include your account ID and full details of the decision. Our legal handling team reviews it and responds in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.